By Debolina Dutta, Sushanta Kumar Mishra, Pawan Budhwar
The International Journal of Human Resource Management | June 2022
https://doi.org/10.1016/j.iimb.2022.10.002
Debolina Dutta, Sushanta Kumar Mishra, Pawan Budhwar, "Ethics in competency models: A framework towards developing ethical behaviour in organisations", IIMB Management Review, Volume 34, Issue 3, 2022, https://doi.org/10.1016/j.iimb.2022.10.002.
The International Journal of Human Resource Management, June 2022
Employee engagement is critical for the sustenance of organizations. Scholars have highlighted that the employer-employee interaction is an essential mechanism that enhances employee engagement. The communicative and interactional features of AI applications in HRM allow for a personalized and individualized approach to employees. The proliferation of AI-based solutions is increasing in various dimensions of HR business processes, leading to enhanced employee experiences and job satisfaction. However, this research domain is exploratory concerning the impact of AI-mediation HRM practices. Based on a multi-source, time-lagged study spanning over ten months in a multinational company, we have investigated the impact of AI-enabled chatbots on employee engagement in the present study. We have also examined climate for trust as the path through which chatbots impact engagement. Moreover, we have analyzed the implications of AI-enabled chatbots on employee outcomes based on their age and past performance. The contributions of the study to theory and practice have also been discussed.
Debolina Dutta is a Clinical Professor, senior HR leader, and an ICF‑certified ACC level coach with over 30 years of industry experience and 6 years in academia. She brings deep expertise across Human Resources, Organisation Development, and Leadership Capability Building, having worked across diverse geographies and organisational contexts, including multinational corporations, private enterprises, and start‑ups.
Globally recognized for her contributions to the HR profession, Debolina has been named among the 100 Most Influential Global HR Professionals by the World HRD Congress, a Most Influential HR Leader in India, and nominated as one of the Top 16 Women Leaders. As an executive coach, she works closely with mid‑management and senior leaders on leadership transitions, personal effectiveness, and organisational change. Her work is supported by certifications in behavioral facilitation as well as expertise in psychometric tools.She has served on the Board of IIM Indore and advises organisations on talent strategies and AI-HRM adoption.
Debolina has led large‑scale organisational development and transformation initiatives spanning change management, mergers and acquisitions, HRIS implementations, and the design of structured talent and leadership frameworks, often in complex, multicultural environments. She is an alumna of IIM Indore (FPM‑Industry), IIM Bangalore, and the College of Engineering, Pune, and a published thought leader with case studies in Harvard Business Review and research articles in leading academic journals. Through her academic, consulting, and coaching roles, she continues to shape future‑ready leaders by integrating research, practice, and coaching‑led development.
